Solution Overview

Queue management & Customer Feedback

Our solution: Think Beyond Queue Management

Our solution is a complete customer experience platform... designed to set you apart from your competitors. Our solution infuses real-time branch analytics and dynamic customer intelligence while providing visibility, insight and answers for streamlining customer flows. Combined with real-time Customer Feedback System and with Adaptive Advertising platform, Our solution provides an unrivalled range of touchpoints that is designed to set you apart from the competition.

Prioritize VIP Customers and Redirect them to your Best Salesman

By identifying VIP customers through Card Based Swipes, VIP customers are accorded higher priority in the queues. This increases customer retention leading to better customer loyalty. The VIP customers can be redirected to the best salesman inside a branch increasing the probability of higher sales across the counter.

Turn Tellers into Sellers

Integrating the CRM with Our solution enables tellers to understand the profile of your customer better. This helps them anticipate the needs of your customer and open up possibilities to cross sell and up sell your new products. A separate Referral / Reward points accumulator keeps track of all leads generated by employees.

Workflow Optimization and Quality of Service

Our solution maps key employee interaction events such as critical service metrics like service times and wait times to real-time dashboards. Our solution’s real-time FloorView gives up to the minute waiting status of every customer type- how long they have been waiting and for what services. The individual performance of each employee & their deviation from predefined base lines are alerted instantly. The dashboard enables the floor manager to add or reduce services across counters leading to better workflow optimization and consistent service quality.

Increase Operational Efficiency and Employee Productivity

Our solution’s built in ‘RAISE the Performance Bar’ allows management to define service benchmarks for each type of service. Every transaction is compared to an accepted baseline on the teller counter screen. This continuous, real-time monitoring of service quality encourages Service Representatives to either better or match the accepted benchmarks, thereby increasing operational efficiency across the enterprise.

Customer Feedback

Creating exceptional customer experiences is vital for growing any business. Every employee, sales outlet, product and service portfolio is an experience creator and impacts the customer experience. Monitoring and enhancing the customer experience is thus a continuous process. Our solution provides tools that are precise, reliable and dynamic providing greater visibility to the customers’ mind. From understanding your customer... To anticipating their needs... Our CFS can engage your customer at every touchpoint. Whether you have 10 locations or 10,000, the solution helps you make each unit more profitable and efficient. Through continuous, real-time customer feedback, you will be better positioned to provide the right solutions, differentiate your services, benchmark your performance and prioritize pressing issues, spot emerging trends and more.

Go beyond measuring CUSTOMER SATISFACTION... Start INFLUENCING IT Know how effective your queue management is with accurate customer feedback systems.

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